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Job Details

Requisition Number 13-0052
Post Date 4/17/2013
Title Senior Teller
City Pleasanton
State CA

Under the direction of branch management, the Senior Teller will perform a variety of duties related to all phases of cash handling, customer service, product knowledge, sales and telemarketing. The senior teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank’s customer service standards.

Duties and Responsibilities include:

  • Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards.
  • Explain bank policies and procedures
  • Explain, promote, sell and or refer Fremont Bank products and services to current and prospective clients
  • Meet assigned monthly sales and referral goals
  • Conduct telemarketing and follow-up sales duties when assigned by management
  • Understand and be able to accurately communicate deposit products
  • Follow bank policies and procedures as directed by management
  • Reconcile cash and all other transaction each day
  • Responsible for compliance with applicable Federal Regulations
  • Accountable for performing all operational duties with accuracy, attention to detail and proper cash handing habits
  • Stay informed of job related issues, bank promotions, changes in products, services, policies or procedures; actively participate in industry related seminars and training classes. Accountable for staying current on business-related activities in other areas of the Bank.
  • Maintain a flexible schedule
  • Perform other duties and projects as assigned

The Ideal Candidate will have:

  • Minimum of 1 year of banking experience

  • Previous cash handling experience

  • Sales and customer service experience in a customer facing environment

  • Willingness to perform telemarketing duties as assigned

  • Excellent verbal and written communication skills

  • A professional appearance is a required

  • Experience working in a Windows-based computer environment, working knowledge of Microsoft Office

  • High School Diploma or GED required

  • Some college is preferred

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